We want to ensure that you are completely satisfied with your purchase. In the event that you need to return an item, please carefully read and understand our Return & Refund Policy outlined below.
1. Returns:
We accept returns within 14 days of the original purchase date. To be eligible for a return, the item must be unused, undamaged, and in resellable condition, with all original packaging and tags intact. Please note that certain products, such as perishable goods or personalized items, are exempt from being returned unless they are faulty or damaged.
2. Return Process:
To initiate a return, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to proceed with the return. When contacting us, please provide your order number and a detailed explanation of the reason for the return.
3. Return Shipping:
The buyer is responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that we are not liable for any items lost or damaged during the return shipping process.
4. Refunds:
Once we receive the returned item and verify that it meets our return criteria, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to be reflected in your account.
5. Non-Returnable Items:
Certain items are non-returnable unless they are faulty or damaged. These include but are not limited to perishable goods, personalized items, and items explicitly mentioned as non-returnable in the product description. Please review the product details carefully before making your purchase.
6. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.
7. Damaged or Faulty Items:
If you receive a damaged or faulty item, please contact our customer support team immediately with photos and a detailed description of the issue. We will assess the situation and provide you with further instructions on how to proceed.
8. Changes to the Return & Refund Policy:
We reserve the right to update or modify our Return & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our practices.
If you have any further questions or require assistance regarding our Return & Refund Policy, please contact our customer support team. We are here to help and ensure your shopping experience is satisfactory.
